We’ll give you an idea of what’s wrong with your device while you wait

While other shops will ask you to leave your MacBook and will call you back once their diagnostic is done, we’ll open the MacBook in front of you and give you a quick estimate of the repair cost while you wait.

Our storefront is designed to allow you to see what we’re doing during the quick assessment done at your arrival while you are sitting comfortably.

We stock most of the MacBook parts to help us be quick doing repairs.
We kept track of the most common needed parts that we had to have in the past.
Unlike computer shops, not specialized in Mac repairs, we can keep a good stock of all the most demanded Mac parts, not being overwhelmed stocking parts of different brands and models.
It would take them much more time just to do a simple diagnostic, simply because they have to wait for parts to be delivered, hoping they’ve ordered the right one…
You need a lot of parts to do a quick diagnostic as swapping parts with known good ones helps a lot in a diagnostic process.

Regarding liquid damaged MacBooks that have sustained a severe spill and we deem too expensive to repair, we will ask to pay for a 2000THB diagnostic fees.
In case you accept our repair quotation, these fees won’t have to be paid. This is to protect us from doing an extensive diagnostic job and then be told the repair bill is too expensive which we will warn you up front.

Regarding iMacs, with models which came in 2012 and after, using the Retina display, putting them back together requires to buy a genuine Apple tape set which has a cost.
These iMacs display are also easy to brake during disassembly, so to cover all those cost/risks, there will be a diagnostic fee of 1700THB per iMac.

There will also be a diagnostic fee for Mac Pros as parts are expensive and we rarely comme across them in our shop.
Therefore we do not stock parts for 2019 models for example and so it makes the diagnostic a longer and expensive process.
We might actually recommend customers to go to Apple if they have the 2019 MacPro.
Apple have the tools and parts available to diagnose these models in a timely manner.
But if you still need us to diagnose your MacPro 2019, we will ask you to pay 2300THB. Same with the MacBooks, if you accept our repair quotation, these fees won’t have to be paid

Regarding MacMini and MacStudio, diagnostic is also free of charge.